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LASTEST UPDATE: 18.03.2020

Statement regarding Coronavirus COVID-19

Caterite Food & Wineservice Limited has outlined some measures it has taken in light of the ongoing issues concerning COVID-19.
Responses at this time are challenging due to the evolving nature of the information and guidelines being issued by the government. What we can confirm is that we are taking the safety and wellbeing of our people, the products we supply, our customers and their customers very seriously, and we are continuing to monitor the advice being given by the UK government.

Hygiene Practices
Caterite Food & Wineservice Limited has had no confirmed cases of individuals being infected with the virus and none of our staff have come into contact with infected individuals.

As the government has acknowledged that an increase in UK Coronavirus infections is inevitable, our company has already put in place a number of its own appropriate proactive measures across the operations and venues. These additional measures aim to protect the ongoing well-being of Caterite Food & Wineservice Limited employees and allow business operations to continue without significant impact.

We have updated employees across our company, advising them to take preventative measures in order to limit the risk of transmission in line with advice from the government and the World Health Organisation (WHO). This advice specifically covers steps to take to ensure the highest standards of hygiene across our sites and our employees, along with advice to those travelling to and from affected areas, particularly from any of the ‘lock-down’ or higher risk areas. Advice being followed includes: It is possible that infected food workers could introduce virus to the food they are working on by coughing and sneezing, or through hand contact, unless they strictly follow good personal hygiene practices.

The World Health Organisation (WHO) advises that standard recommendations to reduce exposure to and transmission of a range of illnesses are maintained. These include:

• proper hand hygiene
• cough/cold hygiene practices
• safe food practices
• avoiding close contact, when possible, with anyone showing symptoms of respiratory illness such as coughing and sneezing

We continue to communicate to our workers that they must wash hands:

• before starting work
• before handling cooked or ready-to-eat food
• after handling or preparing raw food
• after handling waste
• after cleaning duties
• after using the toilet
• after blowing nose, sneezing or coughing
• after eating drinking or smoking
• after handling money

We have implemented additional employee awareness and education on personal hygiene and additional sanitisation controls in our facilities. We have also increased the frequency of environmental sanitisation (through our cleaning contractor) including all work surfaces, door handles and high-volume touch points, including delivery vehicles.

All employees that have been advised by a medical practitioner to self-isolate have been instructed to do so, and we are adhering to the latest self-isolation guidelines that have recently been issued by the government.
We will continue to make necessary adjustments to our operations as and when required but ensuring all of our employees are adhering to these standard practices is fundamental.

Products and Shortages
At present there are no significant supply shortages other than a recent increase in demand for products such as bactericidal hand soap, kitchen sanitiser, catering wipes and toilet rolls,however this is clearly a very dynamic and changeable situation. We will keep customers informed via our website of out of stocks when necessary. If you require an online account to check this information, please contact either your account manager or our customer service team.

All of our manufactures have been contacted specifically in relation to food safety and potential supply problems. Currently there has been no change in food handling protocols or official guidance announced by the UK government surrounding food regulations.

In the event of supply problems that may arise, an alternative option will be made available, providing there is an alternative. To date, the suggestion of product delays has been minimal. We have however had one or two pieces of information suggesting that there may be delays at ports depending on how long this situation lasts. There is nothing at the moment which suggests any food safety concerns, but again if this situation changes there will be a further update. Any problems that do arise in relation to specific products will be communicated via Caterite Food & Wineservice Limited to you.

A full review of factory locations has also taken place and therefore higher risk products can be analysed and planned for. Where manufactured products are made up of many ingredients, the supply chain for these raw materials is clearly more extensive and will require greater analysis, which may take longer.

Travel and Visitors
We have implemented procedures to not take any visitors onto our sites that have travelled to or been in contact with anyone who has been in high risk or lock down areas. We have also implemented a policy that drivers making deliveries to us from our suppliers are not allowed to enter our goods in office and work areas and must stay in their vehicles. As well as this, we have stopped any non-members of staff from being able to access our goods storage or production areas.

Affected customers
If your site becomes affected by a coronavirus outbreak and undergoes a lock-down phase, please let us know as a matter of urgency. We take both the health and safety of our employees and our customers very seriously and will work with our customers to minimise any potential disruption to continuity of supply. We will seek guidance from our relevant associated bodies and liaise directly with you to find a safe way of ensuring continuity of deliveries where possible.

As this is a constantly evolving situation, we are proactively planning ahead and closely following updates from the UK government, the FWD and World Health Organisation. We will continue to update you as the situation changes or further information becomes available regarding your supply from us.