Full Job Description

Customer Order Processor (Nights)

We are looking for a proactive and detail-focused Customer Order Processor to join our Night Customer Service team. This role plays a key part in ensuring seamless order processing and customer support during evening operations.

You will be responsible for handling a range of customer and order management tasks. This is a fast-paced role requiring accuracy, strong communication skills and the ability to manage multiple priorities while maintaining a high level of customer service.

Key Responsibilities

• Accurately process high volumes of customer orders received via voicemail, email and online ordering portals within order cut-off times.

• Ensure all orders are entered quickly, accurately and in line with customer requirements.

• Monitor and manage the sales inbox, processing customer orders and prioritising urgent requests.

• Process customer credits and assist with account queries.

• Respond to customer enquiries via live chat and email.

• Make outbound calls to customers where call-backs are required to resolve order queries, shortages or complaints.

• Work closely with the Night Assembly Team to ensure orders are processed accurately and available for picking before the nightly dispatch deadline.

• Maintain accurate records and ensure all customer information is updated within company systems.

• Deliver a high level of accuracy while working in a fast-paced, deadline-driven environment.

Requirements 

• Previous experience in an order processing, data entry or sales administration role.

• Fast and accurate keyboard and data entry skills.

• Excellent attention to detail with the ability to process orders accurately under time pressure.

• Comfortable using multiple systems for order processing, invoicing and customer account management.

• Able to prioritise workload effectively to meet strict nightly order deadlines.

• A proactive and reliable team player with the ability to work independently during night shifts.

Benefits

• Discounted company shopping account

• £500 refer-a-friend scheme

• 28 days holiday plus day for birthday (pro-rata for part time)

• Employee Assistance Programme

• Company pension (People’s Pension)

• Long service award

Schedule: Sunday to Friday - 5.00pm to midnight (Sunday), 7.00pm to midnight (Mon - Fri) (2 to 5 nights per week)

Location: On Site (Embleton, Cockermouth CA13 9YA)

Job Type: Part-Time

Expected hours: up to 28 hours per week

Pay: £13.55 per hour (inclusive of evening shift uplift)

Please apply through Indeed |  Apply Now

Full Job Description

We are looking for a proactive and dedicated Assistant Manager to join our team at the Caterprep site in Penrith, supporting caterers across Cumbria, Scotland and the North of England.

This is a hands-on operational role based within our busy prepared fruit and vegetable production facility. The successful candidate will spend the majority of their time operating machinery, overseeing prep processes and ensuring that products meet our high quality hygiene and safety standards.

You’ll play a key part in keeping production running smoothly, ensuring maximum product availability, maintaining compliance and supporting team members day to day. Office-based administration will only be required when covering for the Head of Production.

Key Responsibilities

• Work on the production floor, operating machinery and supporting prep room activities.

• Lead by example to maintain high productivity and quality standards.

• Monitor product quality throughout the day and ensure compliance with food safety and Health & Safety procedures.

• Support stock control, ordering and storage to maintain product freshness and accurate records.

• Carry out regular process checks, record data accurately and maintain traceability.

• Ensure equipment and work areas are maintained in safe and hygienic condition.

• Assist with departmental admin in absence of the Head of Production.

• Uphold BRC and company standards at all times.

Requirements 

• Proven experience in food production or manufacturing, ideally within fresh produce or similar environments.

• Comfortable operating machinery and working full-time in a fast-paced production setting.

• Strong understanding of food safety, Health & Safety, and due diligence requirements.

• Excellent attention to detail, reliability, and commitment to achieving high standards.

• Good record-keeping and organisational skills; able to complete basic administrative duties as required.

• Proactive, adaptable, and customer-focused approach.

Benefits

• Discounted company shopping account

• £500 refer-a-friend scheme

• 28 days holiday plus day for birthday

• Company pension (People’s Pension)

• Long service award

• Loyalty bonus

• Free on-site parking

• Canteen facilities

Hours: Monday to Friday rota (flexible approach to shift pattern as operational between 4.30am to 4.30pm)

Location: Based out of Gillwilly Industrial Estate, Penrith, CA11 9FB

Job Type: Full-time

Pay: £16.64 per hour

Work Location: In person

Please apply through Indeed |  Apply Now

Full Job Description

We are looking for a commercially focused General Manager to lead our Fresh Meat Department. Reporting to the Head of Fresh, you will have responsibility for the performance of the department, driving sales, profitability, product range and operational excellence.

You will be an experienced leader with strong commercial instincts and a solid understanding of fresh meat products. You will recognise commercial opportunities, drive profitable growth and ensure the operational standards are in place to deliver objectives.

Key Responsibilities

• Lead and manage the Fresh Meat Department, ensuring operational and commercial objectives are achieved.

• Provide leadership and support to the Production Manager and wider team.

• Work with the Production Manager to establish and maintain production, quality and operational standards.

• Oversee pricing strategies and margin management to maximise profitability.

• Lead on departmental issues and communications across the business.

• Manage communications to sales representatives, supporting product promotion and upselling opportunities.

• Take responsibility for fresh meat range management.

• Oversee stock takes and stock control processes.

• Act as a key supplier contact, working closely with the Meat Buyer.

• Support continuous improvement across operations and commercial performance.

Requirements 

• Proven experience in a general management role.

• Strong leadership and people management skills.

• Experience managing pricing, margins and commercial performance.

• Excellent communication and organisational skills.

• Commercially focused with the ability to drive business growth and operational efficiency.

Benefits

• Discounted company shopping account

• £500 refer-a-friend scheme

• 28 days holiday plus day for birthday

• Company pension (People’s Pension)

• Long service award

Hours: Monday to Friday 8.30am to 5.00pm with flexibility to meet customer requirements and some Saturday working.

Location: On Site (Embleton, Cockermouth CA13 9YA)

Job Type: Full-time

Expected hours: 40 hours per week

Pay: £40,000.00-£45,000.00 per year

Please apply through Indeed |  Apply Now

Full Job Description

The successful candidate will be responsible for accurately picking orders for our customers and loading them onto their delivery vehicle. The goods will then be delivered to various businesses throughout Cumbria. The candidate will deal first-hand with our customers and ensure they receive a professional and courteous service.

In addition to delivering customer orders, you will be required to assist our warehouse operation by unloading supplier deliveries and help to maintain the high levels of cleanliness throughout our warehouse.

You will be required to work 5 days per week Monday to Friday, with shift hours of 08:30hrs to 17.00hrs. We do require applicants to be flexible to help cover busy seasonal periods from time-to-time.

About You

You will be naturally friendly and want to get stuck in, working with your team to deliver great results. You will have an enthusiastic approach to learning new skills. You will deliver high standards, working accurately and efficiently. You care about delivering goods to customers ‘on time in full’ to ensure customers are provided with the highest standard of service.

Being physically fit is also important as you will be required to do some manual work in our warehouse, combined with loading and unloading of orders onto your delivery vehicle. You will be working in a small and experienced team who are able to offer you lots of support in your new role. You require your own transport to get to work, and it helps to be thorough, friendly, and organised.

Requirements

• Hold a current clean driving licence with C1 class (must be valid for driving up to 7.5tonne).

• Hold a current Digi-Tacho card.

• Have a valid CPC certificate.

• Have an excellent approach to customer service.

Benefits

• £40 bonus for Saturday shifts (4+ hours)

• £500 refer-a-friend scheme

• Discounted company shopping account

• 28 days holiday plus your Birthday (pro rata for part-time)

• Company pension (People’s Pension)

• Long service holiday award

• Loyalty bonus

• Free on-site parking

• Canteen facilities

Location: Threlkeld CA12 4SU

Job Type: Full-Time

Expected hours: Full-time, Permanent

Pay: £31,137.00 per year

Please apply through Indeed |  Apply Now

Full Job Description

We are seeking an IT Technician to provide first-line IT support across the business. This role is responsible for ensuring the smooth day-to-day operation of IT systems by acting as the first point of contact for user issues, faults and service requests.

You will support business-as-usual IT operations, assist with user account administration and equipment setup, and ensure issues are logged, tracked and resolved in a timely manner. You will also work closely with the internal IT team and our parent company to escalate and resolve more complex technical issues.

In addition, you will support routine system checks, onboarding and offboarding processes, and contribute to IT projects and continuous improvement activities as required. Some UK travel will be required.

Key Responsibilities

• Provide first-line IT support for all users across the business.

• Act as the initial point of contact for IT issues, faults and service requests.

• Manage and maintain the daily IT action/issue log, ensuring timely updates and resolution tracking.

• Support business-as-usual IT operations, ensuring continuity of service.

• Carry out routine IT checks and system monitoring tasks.

• Support new starter setup and leaver processes, including account creation, permissions changes and equipment allocation/recovery.

• Troubleshoot and resolve day-to-day hardware, software and connectivity issues.

• Liaise with the internal IT team and parent company IT support for escalation and resolution of complex issues.

• Assist with basic IT infrastructure tasks including user account management via Active Directory.

• Support phone system queries and basic troubleshooting.

• Assist with IT projects and system improvements as required.

• Maintain accurate records of issues, resolutions and IT assets.

• Ensure adherence to IT policies, procedures and security standards.

Requirements

• Previous experience in an IT support or helpdesk / first-line support role.

• Basic to intermediate understanding of IT systems and troubleshooting.

• Familiarity with Active Directory user and group management.

• Understanding of IP networking fundamentals

• Awareness of telephony/phone systems.

• Strong problem-solving and diagnostic skills.

• Excellent communication and customer service skills.

• Ability to prioritise workload and manage multiple support requests.

• A proactive and organised approach to work.

• Ability to work independently and as part of a wider IT function.

• Experience with ticketing systems and IT service desks would be an advantage.

Benefits

• Discounted company shopping account

• £500 refer-a-friend scheme

• 28 days holiday plus day for birthday

• Company pension (People’s Pension)

• Long service award

Location: Embleton, Cockermouth, CA13 9YA

Job Type: Full-Time

Expected hours: 40 hours per week

Please apply through Indeed |  Apply Now

Full Job Description

We are looking for reliable and enthusiastic Multi-Drop Delivery Drivers to join our growing transport team at our Embleton, Cockermouth depot. As a key representative of Caterite, you will deliver goods on 10 – 25 daily drops directly to our customers and play an essential role in upholding our reputation for excellent customer service.

The successful applicant will be friendly and results driven, with the ability to work both independently and as part of a team. We are seeking hardworking individuals with a strong work ethic and a positive, can-do attitude. You should be comfortable with early morning starts, managing your own workload, and have a customer focused mindset.

Key Responsibilities

• Load and check your own vehicle each day

• Review delivery paperwork and delivery routes

• Deliver goods and verify contents against invoices

• Communicate effectively with customers and the transport office

• Deliver to a wide range of destinations across the area

Requirements

Class 2 Drivers

• Must hold a current, clean Class 2 license

• Valid Digi-Tacho card and CPC certificate required

All applicants must

• Be flexible with working hours, with potential start times as early as 2:00am

• Display excellent customer service and communication skills

• Work efficiently under pressure and demonstrate initiative

• Maintain a professional, courteous manner at all times

• Be a team player

• Experience working in a dispatch or delivery environment is beneficial, but full training on products, procedures and systems will be provided.

Benefits

• Opportunity to earn higher hourly rate subject to license type and weekly shift pattern

• £40 bonus for Saturday shifts (4+ hours)

• £500 refer-a-friend scheme

• Discounted company shopping account

• 28 days holiday plus your Birthday (pro rata for part-time)

• Company pension (People’s Pension)

• Long service holiday award

• Loyalty bonus

• Free on-site parking

• Canteen facilities

Schedule: Monday to Saturday Rota, early starts required, flexible shift availability is essential

Location: Embleton, Cockermouth CA13 9YA (must be able to reliably commute)

Job Type: Full-Time, Permanent

Expected hours: 40 hours per week

Pay: £14.97 per hour

Please apply through Indeed |  Apply Now

Full Job Description

We are looking for reliable and enthusiastic Multi-Drop Delivery Drivers to join our growing transport team. As a key representative of Caterite, you will deliver goods directly to our customers and play an essential role in upholding our reputation for excellent customer service.

The successful applicant will be friendly and results driven, with the ability to work both independently and as part of a team. We are seeking hardworking individuals with a strong work ethic and a positive, can-do attitude. You should be comfortable with early morning starts, managing your own workload, and have a customer focused mindset.

Key Responsibilities

• Load and check your own vehicle each day

• Review delivery paperwork and delivery routes

• Deliver goods and verify contents against invoices

• Communicate effectively with customers and the transport office

• Deliver to a wide range of destinations across the North of England and South Scotland

Requirements

All applicants must

• Must hold a current, clean driving licence

• Experience with box or long wheelbase vans is preferred (not essential – full training provided)

• Be flexible with working hours, with potential start times as early as 3:00am

• Display excellent customer service and communication skills

• Work efficiently under pressure and demonstrate initiative

• Maintain a professional, courteous manner at all times

• Be a team player

• Experience working in a dispatch or delivery environment is beneficial, but full training on products, procedures and systems will be provided.

Benefits

• £40 bonus for Saturday shifts (4+ hours)

• £500 refer-a-friend scheme

• Discounted company shopping account

• 28 days holiday plus a days leave for your Birthday

• Company pension (People’s Pension)

• Long service holiday award

• Loyalty bonus

• Free on-site parking

• Canteen facilities

Schedule: Monday to Saturday rota, early starts required, flexible shift availability is essential

Location: Based out of our depot at Embleton, Cockermouth, Cumbria, CA13 9YA with ability to commute

Job Type: Full-Time

Pay: £13.76 per hour

Please apply through Indeed |  Apply Now

Warehouse Assistants

In this role, the primary responsibilities revolve around the efficient management of fresh and ambient products upon delivery. This entails receiving and inspecting incoming stock to ensure its quality and accuracy. Additionally, the position involves maintaining the organization’s inventory by replenishing racking and shelves with stock, thereby ensuring that the night picking team has access to well-stocked and easily accessible items.

Furthermore, a critical aspect of this role is stock rotation and quality checks, which involve monitoring expiration dates, ensuring that products are handled and stored properly to maintain their freshness and quality. Effective communication skills are also a vital component of this role, as it is essential for coordinating with team members and relaying information about stock levels and any quality concerns.

Overall, the position demands a keen eye for detail, strong organizational skills, and the ability to foster clear and efficient communication within the team.

Jobs Available:

Multi Drop Delivery Driver

In this role, the primary responsibilities revolve around the efficient management of fresh and ambient products upon delivery. This involves the safe loading of one's own vehicle, ensuring secure transportation of goods. Additionally, responsibilities encompass delivering orders to multiple customers with a strong emphasis on safety and friendliness.

Exceptional communication skills are imperative, facilitating effective interaction with team members and customers alike. Likewise, a high level of customer service proficiency is a key requirement, ensuring a positive and satisfying experience for clients. 

Overall, the position demands a keen eye for detail, strong organizational skills, and the ability to foster clear and efficient communication within the team.

Jobs Available:

Customer Service Assistants/Administration

In this role, the primary focus is on delivering top-notch customer service through incoming calls, ensuring that each customer's experience is of the highest quality. The responsibility includes effectively addressing customer inquiries, concerns, and requests with professionalism and courtesy, leaving a positive and lasting impression.

Another crucial aspect of this position involves accurately inputting customer orders into our database, guaranteeing the precision and efficiency of the order processing system. Strong communication skills are pivotal for not only understanding and satisfying customer needs but also for collaborating with colleagues and conveying information effectively.

Additionally, a solid foundation of product knowledge is essential in order to provide customers with accurate and helpful information about the products and services offered, ultimately enhancing the overall customer experience. This role demands a combination of excellent interpersonal skills, attention to detail, and a deep understanding of the company's offerings to ensure exceptional customer service and support.

Jobs Available: